Refund policy

Refund Policy

We want you to be happy with your purchase. If you're not satisfied, here's how we can help.

Your rights under Australian Consumer Law Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind returns We accept change of mind returns within 30 days of delivery, provided the item is unused, in its original packaging, and in resalable condition. Return shipping costs are the responsibility of the customer.

Faulty or incorrect items If your item arrives faulty, damaged, or is not as described, please contact us within 30 days of receiving your order and we'll arrange a replacement, repair, or full refund at no cost to you.

How to request a return Email us at support@fixedbydamo.store with your order number and a description of the issue. We'll respond within 2 business days.

Refund processing Approved refunds are processed within 5–10 business days back to your original payment method.